At AMAE Clinic, we know that health concerns don’t follow a 9-to-5 schedule. That’s why we offer same or next-day appointments, 7 days a week—including weekends, evenings, and even bank holidays. 🌞🌙

Appointment Hours:

• Monday – Friday: 8 am – 10 pm
• Saturday: 10 am – 6 pm
• Sunday: 10 am – 6 pm

With AMAE, you’re never more than a day away from expert care, whenever it suits you best.

In your video consultation, our GP will take the time to discuss your concerns, symptoms, and any health questions you may have. Because it’s a video consultation, the doctor can see you directly, allowing them to make key clinical observations that go beyond words alone. 🩺👩‍⚕️

Here’s what typically happens:

• Personalized Management Plan: After understanding your needs, your GP will create a tailored plan. This may include:

  • A prescription for medication
  • A referral for further assessment or investigations
  • A medical certificate if needed for work or school

• Secure Access to Your Records: After your consultation, a copy of the doctor’s notes and advice will be securely uploaded to your patient account. You’ll have easy access to these records anytime, so you can keep track of your health journey with AMAE Clinic.

Booking a GP appointment with AMAE Clinic is quick and easy, whether it’s through our app or website. Just follow these steps:

1. Log in or Create Your Account
   If you’re new to AMAE, start by creating a secure account. Already a patient? Simply log in and book an appointment at a time that suits you.

2. Choose Your Appointment Time
   Select a time that’s convenient, with flexible options available every day, including evenings and weekends.

3. Receive Friendly Reminders
   We’ll help you stay on track with reminders:

   • 1 hour before your appointment (email)
   • 30 minutes, 15 minutes, and 1 minute before (SMS)

4. Join Your Video Consultation
   Log into your account, and your doctor will connect with you at the scheduled time for a smooth consultation experience.

Tips for a Great Video Consultation:
To make the most of your appointment, ensure a quiet, well-lit space, have any notes or questions ready, and log in a few minutes early.

At AMAE Clinic, we provide convenient care for a wide range of common health issues that don’t usually need a physical exam. Here are some of the conditions we can treat through our online consultations:

• Coughs & Colds: Quick relief and advice for seasonal sniffles and coughs.
• Sore Throat: Guidance to soothe and manage sore throats.
• Upset Stomach: Support for symptoms like nausea, bloating, and indigestion.
• Urinary Tract Infections (UTIs): Treatment for non-pregnant women with UTI symptoms, including cystitis.
• Skin & Eye Issues: Help with rashes, minor infections, eye irritation, and more.
• Mild to Moderate Anxiety and Low Mood: Compassionate care for mental health concerns, providing support and next steps.
• Joint or Back Pain: Guidance on managing discomfort and improving mobility.
• Stable Medical Conditions: Ongoing support for chronic conditions, including diabetes, thyroid issues, hypertension, and high cholesterol.

Our online GPs can assess your symptoms, provide a treatment plan, and help you manage these conditions from the comfort of your home.

At AMAE Clinic, our online GPs can treat a wide range of issues, but there are certain conditions that require a physical examination for safe management. Here are some cases we can’t handle through video consultations:

• Ear Symptoms: Including pain, discharge, bleeding, internal itch, and hearing loss.
• Testicular Lumps or Severe Pain: Sudden or severe testicular issues need in-person evaluation.
• Breast Lumps: Requires a physical exam to ensure thorough assessment.
• Urine Infections in Children, Males, and Pregnant Women: Best managed with a physical assessment.
• High Fevers in Infants: Babies under 1 year old with a temperature over 38°C require immediate in-person care.

Mental Health Conditions

For certain mental health conditions, continuity of care and in-person follow-up may be advised. If our GP feels a physical consultation is necessary, they will guide you on the best options.

Our priority is your safety, and if a condition cannot be safely managed online, our doctors will explain why and help you find the right path for further care.

Yes, we can issue medical sick certificates through our online consultations. However, please note the following:

• No Retrospective Certificates: We can only issue certificates for cases where you’ve been seen within 48 hours of symptom onset, or if you provide relevant medical documentation.

• Certificates Requiring Physical Examination: Certain certificates require an in-person assessment and cannot be issued online, including:

  • Ergonomic assessments for workplace or home office equipment
  • Driver’s license medical reports
  • Fit-for-work certificates
  • Sports fitness certificates (e.g., gym, marathon, sports participation)

Case-by-Case Basis

Each certificate request is considered individually, and some may still require an in-person examination. If you’re unsure whether we can assist with your request, feel free to reach out to us at info@amaeclinic.com, and we’ll be happy to advise.

Yes, we can issue prescriptions for most routine medications during your online consultation. This allows you to conveniently access the treatments you need without an in-person visit.

Medications We Cannot Prescribe Online

For safety and monitoring reasons, there are certain medications we cannot prescribe through online consultations:

• Medications Requiring Careful Monitoring: This includes medications that need regular blood tests, such as anticoagulants (blood thinners) and some mood stabilizers.

• Controlled Substances and Potential Drugs of Abuse: Due to safety concerns, we cannot prescribe these medications remotely. Examples include:

  • Medications for ADHD
  • Opioid painkillers
  • Sleeping tablets
  • Relaxants (e.g., benzodiazepines)

If you have questions about a specific medication or prescription eligibility, please feel free to contact us at info@amaeclinic.com, and we’ll be happy to help.

Our doctors can provide consultations for you or a child in your care. Here are a few guidelines to ensure a smooth consultation:

• Consultations for Children: If you’re booking a video consultation for a child, please make sure that both you and the child are physically present and visible during the call. This ensures accurate care and is essential for the consultation to proceed.

• Consultations for Adults: Each adult patient needs to have their own confidential account for privacy and security. You cannot book a consultation on behalf of another adult.

• Age Requirements: At AMAE Clinic, our service considers anyone 17 years or older as an adult.

If you have any questions about booking a consultation, feel free to reach out, and we’ll be happy to assist.

Currently, our doctors can only provide consultations to patients who are physically located in the Republic of Ireland at the time of the appointment. This ensures that we comply with local regulations and can provide the best possible care.

If you’re traveling outside of Ireland, we recommend seeking local medical assistance or consulting with a healthcare provider in your area.

If you or your child is experiencing a medical emergency, please contact Emergency Services immediately by calling 112 or 999. Online consultations are not suitable for emergencies.

Signs of a Medical Emergency Include:

• Severe chest pain
• Severe breathing difficulties
• Intense abdominal pain
• Sudden, severe headache
• Sudden weakness in any part of the body
• Sudden loss of vision
• Profuse bleeding
• New or sudden confusion, drowsiness, or sleepiness

For urgent symptoms, don’t delay—seek emergency assistance right away to ensure you receive the appropriate care.

If your child is very unwell, our online service is not suitable, and we recommend seeking urgent medical assessment immediately.

Key Symptoms to Watch For:

• Sepsis Symptoms: If you’re concerned about sepsis, a serious infection that requires immediate attention, you can find information on symptoms and guidance here: Spotting Sepsis in Children.

• Rash Check for Septicaemia: If your child has a purplish or red rash, press the side of a glass firmly against their skin. If the rash remains visible through the glass, it could indicate septicaemia (blood poisoning). Seek emergency help by going to the A&E department of your nearest hospital or calling 112 or 999 for an ambulance.

For any signs of a serious illness, don’t delay—contact emergency services to ensure your child receives prompt and appropriate care.

If you’re having suicidal thoughts or feel you may harm yourself or others, please reach out for immediate support. Here are some ways to get help:

• Contact Your Local Doctor: Speaking with your GP can be a first step toward the support and treatment you may need.
• Reach Out to a Trusted Person: Let a friend, family member, or someone you trust know what you’re going through—they can help you take the next steps.

24-Hour Support Lines

• The Samaritans: Call 116 123 for free, confidential support available 24/7.
• Pieta House: For immediate help, call their free, 24-hour crisis helpline at 1800 247 247. Pieta House offers support across Ireland for those experiencing suicidal thoughts or self-harm.

Please remember, you’re not alone, and there are people ready to help.